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Paper

TQM PAPER

TOPIC:   SECURITY OPERATIONS ON FAR EASTERN UNIVERSITY

 

I. GROUP MEMBERS

LEADER:  Talavera, Patrick John

ASSISTANT LEADER/ TECHNICAL: Colocar, Joan Joy

SECRETARY:  Lazado, Irish

TREASURER: Sutian, Liezel

MEMBERS:  Cayetano, Aeroll

 Menrije, Kristian

 Vinluan Charmaine

II. BACKGROUND OF THE STUDY

The group intended to research about the Security Operations in Far Eastern University because somehow some students have different reactions on the changes they saw inside the campus. Most specially on the security and safety services rendered by them.

Far Eastern University for all we know has tightened its security aspects as the year entered. There are so many doubt and questions from the students that has come out and some incidents that occurred as time passes by.

A security operations is a process that identifies critical information to determine if friendly actions can be observed by adversary intelligence systems, determines if information obtained by adversaries could be interpreted to be useful to them, and then executes selected measures that eliminate or reduce adversary exploitation of friendly critical information.

By pursuing this study we would like to enlighten the minds of the students about the security operations that is being implemented inside the university and have a more broader knowledge on what is this security operations all about and how important it is to everybody.

III. PROBLEM STATEMENT

· Why do you inspect the bags of students while they’re exiting the campus?

· How do you manage students that keep on arguing with you?

· What is the most important skill a security guard must possess?

· Is there a difference guarding a school from other establishments?

· If necessary, are you allowed to hurt students?

IV. RECOMMENDATIONS

The following information’ written below is the recommendations coming from the group.

1. For the FEU management, like any other organizations or company they may conduct a brief meeting with the faculties or any student organizations about a certain changes that takes place inside the University. So that everybody will be aware or has an idea on it and to avoid commotions.

2. For the Security Guards, we know that security guards are just doing their job for the sake of the students and faculty of FEU but we may recommend to them to be more approachable to everybody while rendering service unto the FEU community rather than being like a “brusko” to avoid misunderstanding from a certain action coming from them or vice versa.

3. For the students, each one of us has the responsibilities and duties. We may recommend to our co-students to add more patience and to broader their minds that although they are a security guard they themselves deserve respect coming from us. Because it’s are safety that they care for and that they just want us to be satisfied on the quality of service they can offer to us.

V. IMPLEMENTATION PLAN

February 08, 2010 

The Group passed a request letter to the Security Office and asked them if we could ask them few questions Regarding on the Security operations inside the University.

February 12, 2010 

The whole group conducted the interview to the Head Guard.

February 16, 2010

Gathering of all the outputs from the interview and make a

soft copy from it.

February 21, 2010

Editing of Final Paper by the Asst. Leader/ Technical Person.

February 22, 2010 

Post it on tumblr to be check by Sir Toti.

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Interview Quest

  1. Why do you inspect the bags of students while they’re exiting the campus?
  2. How do you manage students that keeps on arguing with you?
  3. What is the most important skill a security guard must posses?
  4. Is there a difference guarding a school from other establishments?
  5. If necessary, are you allowed to hurt students?

JOAN C. (GROUP 1)

II. Background

Students have many doubt and questions about the system of operations and reasons of some activities of the security guards of Far Eastern University. Me too have the same situation so we were to study it to clarify those questions and to gain knowledge about the security operations of Far Eastern University.

Format of the Final Paper (GROUP 1)

I. Group Members

Leader: Patrick Talavera

Assistant Leader/Technical person: Joan Colocar

Secretary: Irish Lazado

Treasurer: Liezel Sutian

Member: Kristian Menrije, Charmaine Vinluan, Aeroll Cayetano

Topic: Security operations in Far Eastern University

II. Background

Students have many doubt and questions about the system of operations and reasons of some activities of the security guards of Far Eastern University.

III. Problems Statement

A. Why are the guards inspecting the bags of the students while exiting the               campus?

B. If necessary, are you allowed to hurt a student?

C. Is it harder to guard a campus compared to other establishments?

D. How sure are you that the guards are inspecting the bags properly?

IV. Recommendation and Benefit

No Answers yet

Implementation Plan

Unit / Person Responsible

Target Date

Estimated Budget

Security operations in Far Eastern University. *Personal Description

Security operations in Far Eastern University.

Knowing the system of the security operations of Far Eastern University, we will have a clear view of the reasons for some of their duties inside the campus.

Security guards of FEU have many duties and we want to know what are these for and how they operate it.

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Security operations in Far Eastern University

1. First is Brainstorming of the questions we are about to ask the security personnel of the Campus.

2. We will get permit from the office for our interview be legalized.

3. We  will procede with our interview after the permit is secured from the office.

4. After gathering all the data we need, we’ll start making the paper.

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Reblogged from blissful life

Research Plan

TOPIC: Security Operations in Far Eastern University”

WHAT?

Our topic is about “Security Operations in Far Eastern University” in this study we are about to know what are the systems that are being implemented here in our university.

WHO?

We will conduct an interview on the personel who are assigned inside the security office beside tayuman canteen.

SCHEDULE/ WHEN?

we planned to conduct an interview on Monday which is February 11, 2010. 3:00 to 4:30 pm during our vacant.

Tips on Hiring a Security Guard

Give the security guard a test in their verbal conflict handling skills be pretending to be a complaining customer. Look for their responses.

Give the guard a written test that consists of security questions and knowledge that a level 2/3 guard must know to get their qualification.

Ask the guard exactly how much experience they have in handling security in a business exactly like yours or very similar. Ask for proof and request they demonstrate their experience in a work trial by explaining to you the most common security problems in your type of business.

Ask when the last time they had a performance assessment done on them and what type of questions did the security manager ask them. What was their performance rating.

Ask them to explain how they plan to deter criminal behaviour to leave your business. Have they thought about it or are they just relying on their size. Trust me on this- size has little impact on deterrence to most real criminals.

Give them a photograph of two people and ask them to look at it for 5 seconds. Then ask them to describe the person that you request. They need to get all the details correct. You do not want security guards that cannot even describe a photographed person. In a real event with darkness and adrenalin going they will make mistakes.

Hold interviews with all your security guards before the security company assign them to protect you. During the interview conduct the mentioned tests and questions but also ask the guard to tell you about a tell he had to deal with an assault and listen to how they dealt with it.

Pay attention to the level of verbal skills used during the interview. Especially the number of incorrect words used and lengthy pauses while they think of the words to use. This type of skills signals poor verbal ability and comprehension during normal conversation they will struggle during security incidents. If they have to repeat themselves to you so you understand what they are saying- don’t use them.

Avoid using any security guards that feel they need to have bald heads or crew cuts because they don’t want their hair grabbed during a fight. They shouldn’t need to fight if they know how to do their job properly. This goes the same for guards that refuse to wear ties in case someone grabs it during a fight. Get elastic or clip on ties. Problem solved. I prefer it if someone wants to grab my tie instead of punching me because they have just wasted the first move and not injured me. Game over.

Ask how long they have worked for this security company. Security companies have high turnover and throw inexperienced guards at clients every month or worse, they use sub-contracted guards that you have no quality control over and the security company doesn’t even know them.

Information supplied by Paul Baker

Over twenty years security & risk management experience across Australia to protect corporate clients from critical incidents and security risks.

Previously served in the Military and expert in explosives, weapons, and information gathering techniques.

Achieved formal qualifications in a wide range of security risk management skills and commendations for crisis response operations

http://ezinearticles.com/?10-Tips-For-Hiring-Good-Security-Guards&id=1434837

Security Guard Skills Requirement

           If you decide to use contracted security guards to protect your business and people you should use the following tips to ensure that you get the quality you pay for. I will say that it may cost you more to get this quality but if you force the contracted security company to work for lower price they will deliver lower standard guards in some cases, but more importantly, if they accept your low price it means they are saving money elsewhere. These security companies will have lower quality controls and increased number of safety concerns due to poor occupational health and safety systems.

Verbal communication skills

All clients want security guards that can speak English well so their customers can understand directions and instructions clearly. Their verbal skills are also needed to resolve conflicts peacefully.

Observation skills

Security guards main duty is to detect security problems and safety hazards before they become an problem for your business. Most security training courses do not teach observation skills in any form. These training companies believe that people have eyes and have been using them for their entire life so they know how to observe already. Completely wrong. That is like saying that because we have been eating food all our lives we can be food critics and know how to judge a chefs product.

Deterrence of criminal behaviour

Every security company and contracted client states that the most important factor for employing security guards is their ability to deter crime and they don’t want guards to arrest of use reasonable force to control unwanted behaviour.

No security training teaches new guards how to deter criminal behaviour. So is it any reason why everyone automatically assumes that the new security guard can deter crime. I have found some clients still think that size is how guards deter people.

Competence in their performance of security skills

You as the client take it for granted that the security company has actually tested or confirmed the performance ability of all their security guards. Most never conduct performance checks in any form, and the others that do, don’t check actual security skills- they assess the guard based on how many shifts they do for the company and whether they complain about the security company.

Just because some guards have been in the industry for years doesn’t mean that they know how to provide security in your business.

http://ezinearticles.com/?10-Tips-For-Hiring-Good-Security-Guards&id=1434837

Security Guard Services Guide

Private security guards, also known as security officers, have become increasingly important in our society, and the security industry is one of the fastest growing in the country. Security guards protect their employer’s investment, enforce rules and laws on the property, and deter criminal activity or other problems.

 There are three things to consider when hiring security guards: 1) what needs to be protected, 2) what level of protection is desired, and 3) who is going to do the protecting.

1) The first step is to determine what needs to be protected and what the guard’s responsibilities will include. Security guards can be posted at stationary locations to control entrances and check people entering and leaving the property, control crowds, give directions, accept packages, and discourage misbehavior. Guards also patrol and inspect property to protect against fire, theft, vandalism, and illegal activity.

2) Security guards can be armed or unarmed, in uniform or plain clothes, posted on the property or thousands of miles away viewing video cameras that are part of an interactive system. What is the level of security needed and what is the budget required to achieve that level?

3) When it comes to hiring security guards, it doesn’t matter whether the guards are employed by an agency or hired directly by the end user; interviewing is essential in order to find the right person for the position. The advantage of using a security guard service is that the company is bonded, background checks have already been made, a certain amount of training has been completed, and the guard can be terminated easily since he works for the agency. The advantage to directly hiring the security guard is greater control over hours, appearance, behavior and in many cases, lower overall costs.

http://www.securityguardservicesguide.com/

Functions and duties of a security guard

Many security firms and proprietary security departments practice the “detect, deter, observe and report” methodology. Security officers are not required to make arrests, but have the authority to make a citizen’s arrest, or otherwise act as an agent of law enforcement at the request of a police officer, sheriff, and others.

In addition to the methodology mentioned above, a private security officer’s primary duty is the prevention and deterrence of crime. Security personnel enforce company rules and can act to protect lives and property. In fact, they frequently have a contractual obligation to provide these actions. Security officers are often trained to perform arrest and control procedures (including handcuffing and restraints), operate emergency equipment, perform first aid, CPR, take accurate notes, write detailed reports, and perform other tasks as required by the contractee they are serving.

Many security officers are required to go through additional training mandated by the state for the carrying of weapons such as batons, firearms, and pepper spray (e.g. the Bureau of Security and Investigative Services in California has requirements that a license for each item listed must be carried while on duty). Some officers are required to complete police certification for special duties.

Positions are also set to grow in the U.S., with 175,000 new security jobs expected before 2016. In recent years, due to elevated threats of terrorism, most security officers are required to have bomb-threat training and/or emergency crisis training, especially those located in soft target areas such as shopping malls, schools, and any other area where the general public congregate.

One major economic justification for security personnel is that insurance companies (particularly fire insurance carriers) will give substantial rate discounts to sites which have a 24-hour presence; for a high risk or high value venue, the discount can often exceed the money being spent on its security program.

This is because having security on site increases the odds that any fire will be noticed and reported to the local fire department before a total loss occurs. Also, the presence of security personnel (particularly in combination with effective security procedures) tends to diminish “shrinkage,” theft, employee misconduct and safety rule violations, property damage, or even sabotage. Many casinos hire security guards to protect money when transferring it from the casino to the casino’s bank.

Security personnel may also perform access control at building entrances and vehicle gates; meaning, they ensure that employees and visitors display proper passes or identification before entering the facility. Security officers are often called upon to respond to minor emergencies (lost persons, lockouts, dead vehicle batteries, etc.) and to assist in serious emergencies by guiding emergency responders to the scene of the incident, helping to redirect foot traffic to safe locations, and by documenting what happened on an incident report.

Armed security officers are frequently contracted to respond as law enforcement until a given situation at a client location is under control and/or public authorities arrive on the scene.

Patrolling is usually a large part of a security officer’s duties. Often these patrols are logged by use of a guard tour patrol system, which require regular patrols. The most commonly used form used to be mechanical clock systems that required a key for manual punching of a number to a strip of paper inside with the time pre-printed on it.

Recently, electronic systems have risen in popularity due to their light weight, ease of use, and downloadable logging capabilities . Regular patrols are, however, becoming less accepted as an industry standard, as it provides predictability for the would-be criminal, as well as monotony for the security officer on duty.

Random patrols are easily programmed into these systems, allowing greater freedom of movement and unpredictability. Global positioning systems are also easing their way into the market as a more effective means of tracking officer movement and patrol behavior.

http://www.securityguardservicesguide.com/

A security guard

A security guard, (or security officer) is usually a privately and formally employed person who is paid to protect property, assets, or people.

Often, security officers are uniformed and act to protect property by maintaining a high visibility presence to deter illegal and inappropriate actions, observing (either directly, through patrols, or by watching alarm systems or video cameras) for signs of crime, fire or disorder; then taking action and reporting any incidents to their client and emergency services as appropriate.

Since at least the Middle Ages in Europe, the term watchman was more commonly applied to this function. This term was carried over to North America where it was interchangeable with night-watchman until both terms were replaced with the modern security-based titles.

http://en.wikipedia.org/wiki/Security_guard

Job Description for Security Guard

The job of a security guard is to safeguard, patrol and monitor any theft or violence in the premises where he has been assigned duty. For a large organization, the duties of security guards are directed by a higher security director, while for small buildings, he may work alone. In both cases, the security guard is responsible for serving his employer by providing safety against any law violator and determining any sort of disturbances that will incur losses to the client. Some organizations may train their employees regarding security tips and job responsibilities.

The actual duties of a security guard depends on whether he is employed for a static security position or a mobile position. In the former case, the guard works in a particular location for specific hours. He may be assigned with security systems, like, alarms, arms, close circuit security cameras, etc. As part of the job profile, the security guard closely monitors the visitors as well as the property. Some employees assign the security guard to monitor the entry and exit of employees. For those who are employed for mobile positions, the security guard either patrols on foot or roams in scooters and / or cars. He is assigned a defined zone for performing security checks.

The job description for security guard also includes writing daily reports regarding the activities and any disturbances occurring during his serving period. If unusual circumstances, like, entry of unauthorized individuals or property damages occur during his duty period, then he should include these in the report. Such a security report serves as a reference tool for determining possible damages to the client or company. In case of fire and other emergencies, the guard should call fire departments or other appropriate service providers. Last but not the least, the security guard also checks lights, alarm system, windows, doors and gates.

Speaking about the educational qualification and training required to become a security guard, he / she has to earn a high school certificate and undergo security training. There are several schools that provide special courses for security guards. In some states, getting a license is mandatory to become a security guard, whereas in other regions, only security training is sufficient to apply for jobs in the security field. Security guards are employed either directly by the companies or indirectly by private organizations / agencies that provide security services.

Once training is completed, he / she can apply for security jobs either in private sector or in government agencies. The pay scale of a security guard ranges between $20,000 - $35,000 per year. With experience, the security guard may achieve a higher position, like, security director or supervisor. At times, the job profile of a security guard may be dangerous. Hence, while taking a decision, one should always consider the duties and the associated circumstances of security jobs.

 By Ningthoujam Sandhyarani
Published: 7/17/2009

http://www.buzzle.com/articles/security-guard-job-description.html

Group Policies

1. Each member should accomplish their tasks

2. Coordinate with each member

3. Respect each other

4. Speak in English during class

Group 1

Leader: Patrick Talavera

Assistant Leader/Technical person: Joan Colocar

Secretary: Irish Lazado

Treasurer: Liezel Sutian

Member: Kristian Menrije, Charmaine Vinluan, Aeroll Cayetano

Topic: Security operations in Far Eastern University